Community Mutual is a financial institution employing around 250 staff across 29 locations throughout regional New South Wales. They align themselves alongside smaller credit unions and mutuals, rather than the big banks, preferring to compete on community values and level of service as opposed to interest rates.

The strong relationships they foster with their members and customers are at the core of Community Mutual's ethos, which is a principle which extends to their employees also.

They recognised the importance of setting themselves apart from the big banks by offering a personal experience. They sought to do this by investing in an online Performance Management system.

"The system is critical to the long term success of Community Mutual. We need to ensure that we’ve got engaged people, that’s what we want, we want high performance and we want to be able to see where we’re sitting against our strategic plans."
Michelle Hyde, HR Manager at Community Mutual.

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Case Study: Community Mutual
Effective strategic execution and employee collaboration in a widespread workforce


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