Sydney Water’s candidate care and onboarding experience from offer to start date of new employees was a manual process. As a result of this, the Sydney Water recruitment team had to put together a number of different packs that were couriered to each new employee or graduate. There was a limit as to what could be included in the packs which meant that important information like policies could not be included.
The other challenge was making sure the new starter was engaged early on in the process particularly between the offer and their start time. Sydney Water wanted to make this as interactive as possible, with a system that would give the new starter control on when they accessed the information they needed prior to starting.
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